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United Airlines Is Just Not That Into You

united-airlines1United Airlines is dropping an Indian customer call center that took compliments or complaints after a flight, telling customers to send a letter or e-mail instead.

The nation’s third-largest airline told workers on Tuesday that it would stop publishing its customer relations phone number, which will be turned off altogether at the end of April.

United spokeswoman Robin Urbanski said the airline is able to respond better to customers who write, since they often include more detail, making it possible to provide a more specific response.

February 13, 2009 Posted by | Commentary, Did you know?, Rant | , , , | Leave a comment